Privacy Policy

Fraser Coast Home Loans ("we", "us", "our") is committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains what personal information we collect, how we use it, and your rights.

What we collect

When you submit an enquiry through this website, we collect:

• Your name, phone number and email address
• The type of loan or enquiry you've indicated you're interested in
• Any additional information you choose to provide in your enquiry

We do not ask for sensitive financial details (such as account numbers, income documentation, or identification details) through this website. That information, if required, is collected securely later in the loan application process, directly by your broker.

How we use your information

We use the information you provide to:

• Respond to your enquiry and get in touch about your loan needs
• Provide credit assistance services, where you proceed with an application
• Comply with our legal and regulatory obligations as a credit representative

Who we share it with

We may share your information with:

• Lenders and our aggregator/licensee, where relevant to progressing a loan enquiry or application you've asked us to help with
• Credit reporting bodies, where required as part of a credit application
• Trusted service providers who help us run this website and process enquiries (for example, our website form and hosting provider), who are only permitted to use your information to provide that service to us

We do not sell your personal information to third parties.

Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure.

Access and correction

You can ask us for access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below.

Complaints

If you have a concern about how we've handled your personal information, please contact us first using the details below. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

For any privacy-related questions, contact us atinfo@frasercoasthomeloans.com.au or0000 000 000 placeholder.